Live Chat Answering

Product Overview

Getting traffic but not enough customers? We have the answer. Did you know live chat is by far the most effective way to caputre leads on your site? Our clients convert up to 80% of their site traffic into leads and customers using our live chat.

It's easy to get started. Sign up online, and you'll recieve a call from a relationship manager who'll help you prepare a list of frequently asked questions and determine the best model for answering your chats. Next, we'll need your site access details so we can add code to your web pages, and insert an attractive chat button (that you approved), in the languages you offer. With this button on ALL of your pages, your visitors can press the button and receive multilingual service 24 hours a day, 7 days a week, 365 days a year.

But that's not all, we take it a step further! New technology allows you to proactively reach customers directly on your site. Why wait for them to come to you? When a user meets set criteria, like being on your site more than 1 minute, and visiting more than 3 pages (you set the rules), our system will automatically send an attractive chat winodow with your logo asking the visitor if we can answer any questions. The user never knows that we're answering chats for you, and our operators are specially trained to handled any situation using the frequently asked questions that you provide.

Leads are instantly sent to you in a chat transcript by email with the details of the prospect and the chat session. In the event of a customer service chat, you still receive the transcript instantly, but we try to solve the customer's issue in the chat so you don't have to contact them later. Each week, new questions are emailed so you can update your frequently asked questions online, and our specialists will immediately have acess to any new questions, answers, or changes.

It's all about the sales. It's time to start converting more customers now. You'll always have real-time information via our web portal like historical chats, chat counts and classifications, your billing details, and frequently asked questions in the form of a Wiki. Find out how easy it is to get started, and how our specialists are highly paid, thoroughly trained, native speakers of your customers' languages. We hire specialists with an abosolute passion for delivering extraordinary customer service. You'll notice that right after you get your first chat transcript, with your first lead.

Here's the best part: if we don't capture the lead, you don't pay. There is however, a small charge for customer service chats. You don't have to worry about lost leads, because we've been doing this longer than any other company on the planet, and we are very good at what we do.

We can also take orders in the chat and send them instantly to you for processing. Ask your relationship manager for details.

How It Works

Sign up online using the link below, and be up and running in 12 hours or less.
A relationship manager will contact you and help with your account configuration and identify the best model for answering your customers and potential customers.
We help you prepare a list of frequenty asked questions and answers to common topics. You'll find, once you begin service, that customers usually have the same needs, and our database, in the form of a Wiki, can be updated at any time in our portal. You'll receive new questions automatically by email each week.
We access your site programming and add an atractive chat button (that you approve) to all of your site pages, so when your customers click, they receive live 24/7/365 multilingual sales and service assitance.
Our system also proactively invites your customers to chat, using an attractive window which appears as part of your site, after they meet certain criteria that you set, like more than 1 minute on your site, and 3 or more pages visited.
Customers never know the are speaking to us, because we place your branding in the chat window and invitation.
You'll receive instant transcripts by email with visitor details and chat details after each sales or customer service chat.
You have the option of having our specialist take orders right in the chat.
If we don't capture the lead, you are never billed. The only exception is a small charge for customer service chats.
Chat histories and classifications, billing real-time, and your FAQ's are available online in our portal.
You can cancel at any time, but we don't think you will.
Cash money results from the very first day your service goes live!

Why choose us?

Three contact centers in three countries.
Chats are routed to specialist teams trained on your account, and sent to a specialist that natively speaks the language.
Highly paid, thoroughly trained specialists answer your chats. We hire people with a natural passion for service.
We've been doing this longer than anyone on the planet. We invented outsourced chat service and sales over 6 years ago.
Because you share resources with our customers, you save around 80% of what you'd invest to provide a comparable service.
99.5% service up-time guarantee (SLA provided).
Most importantly, we analyze your traffic and business model before you begin. If we don't believe you'll see significant results, we'll suggest that you try another method of online conversion. We're only interested in relationships with long-term customers.

Rates

Monthly Bilingual Chat Answering 24/7/365 - US$149.00 (Includes one website in two languages)

Lead Generation Chats - US$1.00/per chat (lead information is captured -- no charge for sales chats with no lead info)

Customer Service Chats - US$0.50/per chat (general questions are answered not related to sales)

Garbage Chats - NO CHARGE (visitor leaves chat early or doesn't respond, chats not related to sales or customer service)

Order Taking Chats (optional) - US$3.00 (orders taken by our specialists and delivered instantantly by email to your agents)

Setup Charge - US$49.00 (one time charge for design of chat button, integration of chat button and invitation in your site, and adding your custom branding to the chat window and invitation)

*Please see available promotions at the bottom of this page before sign up. You might save some money.

**We require prepayment for first month's service, with an estimated deposit based on your first 3 day's chats.

***Each month is invoiced on your monthly renewal date. Payment must be canceled within 5 days for chats to be forwarded to our specialists.

Getting Started

1. Sign up online by clicking the link below. A relationship manager will contact you to discuss your project and determine if we're the right fit for your company. If we're not, we'll recommend another solution.

2. Prepare your frequently asked questions so we can begin orienting our sales teams for your account.

3. Provide us with your website access details and logo, and an implementation specialist will contact you for approval of the chat button that our designers prepare.

4. Start receiving new customers and providing excelent online service. The entire process to go live takes about 12 hours.

Ready to get started?

Next Step >> Click Here to Sign Up On-Line Now and we'll have you up and running in 12 hours or less!

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